Shipping policy

The buyer must provide the exact delivery address (home, place of work or other). The carrier will go to this address on business days and hand over the parcel(s) to the buyer if they are present. If the buyer is absent, the carrier will leave a notice in the mailbox. It is then the buyer's responsibility to contact the carrier to arrange a new delivery date. If they fail to do so within 2 weeks from the moment the notice was left, or if the buyer is absent during the second delivery attempt, the order will automatically be returned to the seller.

At the time of delivery, the Buyer will receive a receipt with: the identity and address of the company, the price of each item. The provisions concerning the right of withdrawal and a clause stating in bold characters in a box separate from the text on the first page: « The consumer has the right to inform the company that they wish to cancel the purchase, without penalties and without justification, within 4 calendar days from the day after delivery of the goods or the conclusion of the services contract. » Address where the consumer can send complaints: info@nailsboutique.be

We deliver your orders to the following countries: Belgium, Luxembourg, the Netherlands, France and Switzerland.

For the Netherlands, France and Switzerland, we reserve the right to cancel orders below 25 euros (this amount must be excluding shipping).

We also reserve the right to cancel orders below 25 euros for Cash on delivery payment in Brussels.

Parcels are shipped via BPost with a tracking number and delivered without signature. Parcels can also be shipped via BPost PRO and delivered against signature (includes insurance). Please contact us before choosing this delivery method, as it incurs additional charges!
Whatever delivery method you choose, you will receive a link from the carrier to track the parcel online.

Shipping costs include packaging costs, preparation fees and shipping fees. We advise you to group your items into a single order. We should note that we cannot group two separate orders, and we have to pay the shipping costs for each of them. A confirmation of the order will be sent to you within 48 hours.

If the Post indicates the parcel as deposited in the mailbox, or handed over in person, we consider it as delivered, with no possible recourse on the part of the customer.

The company Alice Beauty Shop cannot be held responsible in the event of a delivery delay by the carrier.