Frequently Asked Questions
Have a question? Here you'll find answers to the most frequently asked questions about our products, delivery and payment. Can't find your answer? Contact us.
Orders & Delivery
What are the delivery times?
We prepare and ship orders very quickly: most parcels are delivered within 24 to 48 hours in Belgium. Times may vary slightly for the rest of Europe.
Are there any hidden fees?
No. The total shown at checkout is the final amount you pay: VAT included, with no extra charges on delivery.
Can I pick up my order in person?
Our shop in Strombeek-Bever (Temsesteenweg 151) welcomes you by appointment only. Contact us to arrange a time slot.
Payment
What payment methods do you accept?
Our online payments are 100% secure. We accept in particular Bancontact, Visa, Mastercard, Maestro, American Express, PayPal, KBC, ING and Belfius.
Can I pay on delivery?
Yes, we accept cash payment on delivery within Brussels.
Do prices include VAT?
Yes, all our prices are displayed VAT included.
Products
What does « TPO-free & HEMA/Di-HEMA-free » mean?
All our products are formulated without TPO and without HEMA/Di-HEMA, controversial ingredients found in some gels. This means you work with safer products that comply with European standards (EEC).
Are your products suitable for professionals?
Yes. NailsBoutique.be is an online shop of high-quality professional nail products, made in Europe — Chiodo PRO, NAiLS Professionals, STALEKS and many more.
Do you offer promotions?
Yes, find all our current offers on the Sale page. Sign up for the newsletter so you don't miss anything.
Returns & Support
How do I return a product?
Check our Terms and Conditions for the return procedure, then contact us — we will find a solution quickly.
How can I reach you?
By phone at +32 (0)486 26 00 98, by email at info@nailsboutique.be, or via the contact form.
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